Fastfit interfaces not appearing in POS:
Make sure that the Fastfit Reporting Active parameter has been switched on.
Make sure that the WIP department letter is set to your Fastfit department either on the WIP header or the WIP lines.
Questions not appearing:
Against each question is an Active check box. Make sure that this is ticked.
Linked parts error:
When a part number is added to a Fastfit WIP, you are prompted to select the labour line you want to attach the part to. If there are no valid labour lines to link the part to, an error message is displayed. Add a labour line onto the WIP with the Warranty/payment code filled in.
Unlinked labour warning:
In a Fastfit WIP, labour lines normally hold the total value of a job including the associated parts. When parts are added to the WIP, the selling price is set to 0.00 and they are attached to a labour line.
If this parameter is switched on, all labour lines are validated at invoice stage to ensure they have parts attached to them.
Invoice not appearing in Fastfit Report:
Go back to the original WIP and make sure the WIP lines were invoiced to your Fastfit department.
Check that the filter settings on your report have the correct date range and department selected.
Fastfit Reporting figures do not match Nominal ledger:
There are three likely reasons for this happening:
The Point-of-Sale Nominal Code is not set up so may be posting to a POS error account.
The Point-of-Sale Nominal Code is not mapped to the correct cost centre/expense code.
The Nominal Ledger report is not reporting on the same categories (cost centre/expense code) as Fastfit Reporting. For example, the Nominal Ledger report may be showing Staff Training and Tools, which is not shown in Fastfit Reporting.