Customer Concern Codes Form

See also Customer complaint code file form

There are two variants of this form, lookup-mode and edit-mode, differing in appearance only in their displayed buttons:

• Its lookup-mode variant is displayed on selecting the Customer concern code field's Ellipsis button on the Ford Warranty Claim Information form's Repair details tab

• Its edit-mode variant is displayed on selecting the Customer concern code editor option from the Warranty file maintenance menu

  Note: It is unlikely that you will need to make changes to the customer concern codes file unless advised to do so by the manufacturer. Any changes you make will be overwritten the next time the file is updated by the manufacturer.

Customer concern codes are entered for each task in point-of-sale and are usually submitted with a warranty claim. The codes represent customer complaints and are normally supplied by the manufacturer.

Code Group:

The code group represents the category into which the customer concern falls:

• Body
• Powertrain
• Chassis
• Electrical
• Administrative

The selected Code groups radio button dictates the available Section headings. For example:

Section heading:

The selected Code group dictates available Section headings, which refine the categorisation of the customer concern. For example, with the Chassis radio button selected in Code group, available Section headings include:

• 29 Noise (excluding wind noise)
• 30 Brakes
• 31 Tyres/Wheels
• 32 Leaks (Not including water leaks)
• 33 Vibration
• 34 Steering
• 35 Suspension/Ride

Tip: Use the down-arrow to select from a drop-down menu.

The selected Section heading dictates the contents of the Available customer concern codes grid.

Available Customer Concern Codes:

CCC: Customer concern code, identifying the fault giving rise to the repair under warranty

Description: The nature of the fault giving rise to the repair under warranty

The selected Section heading dictates the contents of the Available customer concern codes grid. For example, with the Chassis radio button selected in the Code groups group box and 35 Suspension/Ride selected in the Section heading group box, Available customer concern codes include:

• H44 Harsh ride
• H45 Mushy ride

Buttons (Lookup):

Accept code: Inserts the customer concern code represented by the selected grid line into Customer concern code on the Ford Warranty Claim Information form's Repair details tab

Help: Displays this help page

Reset: Sets the Code groups radio button to Body

Cancel: Returns you to the Ford Warranty Claim Information form's Repair details tab

Buttons (edit mode):

Exit: Returns you to the Warranty file maintenance menu

Help: Displays this help page

Add code: Enables the adding of a new CCC and Description pair

Add heading: Enables the adding of a new Section heading