Ford OWS Warranties

Table of Contents

Introduction

Set-up

Parameters

Parameters form

General tab

Financial Tab

Other Tab

Mark-up Tab

Payment Line Parameters form

Creating and Invoicing Ford Warranty Claims

Service and Repair Claims

Claim Search Form

Ford OWS Claims Form

Main Tab

Financial Tab

Labour Tab

Parts Tab

Audit Tab

Feedback Tab

Ford OWS Claims Menu

Service and Repair Claims

Ford OWS Claims Form

Main Tab

Financial Tab

Labour Tab

Parts Tab

Audit Tab

Creating and Invoicing Service Notifications

Service Notification Artificial Causal Part Form

Ford OWS Claim Summary Form

Invalidity Reasons Form

Amending Warranty Claims and Service Notifications

Ford Warranty Claim Information form

Visit Details Tab

Repair Details Tab

Program Codes Form

Customer Concern Codes Form

Add Group Heading Form

Add New Customer Concern Code Form

Condition Codes Form

Damage Codes form

Artificial Causal Part Codes Form

Campaign Codes Form

Goodwill/DAWA Tab

Labour Lines Tab

Part Lines Tab

Expense Lines Tab

Comments Tab

Diagnostics Tab

Task Labour Details Form

Task Parts Form

Internal Claim Comments Form

Claim Search Form

Claim Submissions

Submitting New Claims

Resubmitting Claims

Viewing Older Claims

Viewing Older Batches of Claims

Ford GWE Submissions Form

Print Settings Form

Light Validation

Trouble-Shooting Claim Submissions

Customer Complaint Code File Form

Non-Franchise Product Types Form

Product Mapping Form

Warranty File Maintenance Menu

Ford Warranty Parameters Form

Ford Technical ID Mapping Form

Visit Repair Types Form

Repair Visit Types Form

Expense Codes Form

Campaign Codes Form

Ford Program, Condition and ACP Code Editor

Create New Code Form

Edit Code Form

Damage Type Codes Form

Damage Location Codes Form