See also:
The general parameters form contains both dealer and company parameters. They are grouped according to the type of parameter.
To access the general parameters for warranties:
Select Manufacturer Systems and Ford.
The Ford Operations menu is displayed.
Select Ford OWS.
The Ford GWE Claims menu is displayed.
Select Service and repair claims.
One of the following will happen:
If only one company is available to you, the Ford OWS Claims form is displayed.
If more than one company is available, select the one you want and Ford OWS Claims form is displayed.
If you need to create a new company, the Dealer code form is displayed.
Note: The new parameters files are generated and saved to the system the first time you perform this function. These can then be customised per franchise.
Select Edit > Parameters or click 
.
The Warranty Parameters form is displayed.
This form is displayed when you select Manufacturer Systems > Ford OWS
>
Ford OWS Claims and then select Edit > Parameters or click . It enables editing of
generic warranty parameters as distinct from Ford-specific parameters.
Tabs:
General Parameters Tab: The main parameter settings
Financial Parameters Tab: Information about to monetary values
Dealer code: The current dealer code.
Company code: The current company code.
Change: abcdef
Main dealer: If the company/dealer is a sub dealer, input the main dealer code.
Purge Parameters:
Purge main file: (Default = 90 days). The number of days that completed claims should remain in the main warranty file before being moved to the archive.
Purge archive: (Default = 180). The number of days that a claim should remain in the archive before it is deleted.
Auto archive: The number of days between each automatic archive. Automatic archives are triggered by displaying the Ford OWS Claims form.
Last archived: The date the last automatic archive took place.
Print Formats Group:
Single Claim: The print format code for a single claim.
Multiple Claim: The print format for more than one claim.
Claim Submission: The print format code for a claim submission report.
Auto Print Submission: Indicates if the submission report should be printed automatically or not.
Credit: The print format code for a credit note.
Claim Number Sequence Group:
Claim sequence numbers allow each dealer code to use a different range of claim numbers. See Changing Claim Sequences.
Sequence/subset: The sequence and subset that are currently in use by this dealer code/company. For example, 00001 - 50000.
Last Claim Number: The last claim number used in this sequence.
Edit: Displays the Claim Numbering Sequencing form to set up claim sequence numbering.
POS Parameters
Allow multiple tasks per invoice: (Default = enabled). If enabled, more than one task per invoice can be input.
Sublet labour types: (Default = S). The code for the sublet labour types.
Take repair date from: The system requires a repair date. Select one from the list.
Use today's date if no repair date: If selected, the current date will be used if the Take repair date from field is blank.
Main Operation required: (Default = enabled). Exact explanation required xxxxxx
Causal part required: (Default = enabled). Exact explanation required xxxxxxx
Maximum labour line: (Default = 0-no limit). The maximum number of labour lines per claim.
Max. tasks per claim: (Default = 0-no limit - although the actual limit is 35 (W1-W9 and WA - WZ)). The maximum number of tasks allowed per claim.
Task header RTS code: The 00 RTS code used as a task header. For example, TASK.
Note: This is only required of some franchises.
Task identifier: (Default = 2). Identifies which part of the task number (W code) is used to identify the task.
Note: This is often set automatically and locked to prevent changes.
Light validation: (Default = N - Neither). Enables you to invoice a claim without it being fully complete. It allows a service operator to invoice a claim that the warranty clerk can then process fully at a later date. The service operator does not need to know the intricacies of the warranty.
Note: It is only used by some franchises.
ISO country code: The ISO code for a country.
Last submission number: The last batch number used for submitting a batch of claims.
Warning: Do not change this parameter as it can cause a clash with batch numbers.
Bulk oil franchise: The stock management franchise code for bulk oils.
Note: This is not used by all manufacturers.
Tyre franchise: The stock management franchise code for tyres.
Note: This is not used by all manufacturers.
Payment elements Group:
The payment elements grid contains all the claim elements required by the manufacturer. For example, labour, parts, menus, consumables.
The list is normally automatically set and displayed by the franchise specific software.
Tip: Double-click a claim/payment element to edit it.
Description:: The description of the element. This can be locked by the software so it can only be displayed.)
W/o CC: The code for the cost centre where payment write-offs should be made for this element.
W/o EX: The expense code where payment write-offs should be made for this element.
Max %: The maximum percentage of a claim payment for this element that the system can write off automatically.
Max val: The maximum allowed write-off value
Inc': A list of the elements required by the manufacturer. The list cannot be edited.
Note: The Elements included entry is NOT optional for Ford.
Accounts Parameters Group:
Accounts integration: The payments for this franchise to be paid directly into the accounts.
Payment import method: The method being used to import payment files.
Separate VAT element: Indicates if a separate VAT element should be included in the list of elements.
Menus are separate element: Indicates if menus should be treated as a separate element.
Default VAT element: Determines what VAT code to use in the claim elements.
Priority to override write-off: The user priority required to override a write off.
Default document posting range: The range of document numbers to use when posting payments.
VAT Mapping button: Used when more than one VAT code is used on claims. Click to activate.
Warranty Posting Accounts Group:
These fields need to be set up manually according to the dealer set up.
Where to post SBI: Determines the location of the SBI posting account. (Either sales or purchase ledger).
Suspense Code Centre: Cost centre where the SBI is held in suspense until the actual physical payment is received by the dealer from the manufacturer.
Suspense Expense code: Expense code where the SBI is held in suspense until the actual physical payment is received by the dealer from the manufacturer.
SBI Posting Account: The account where the SBI payment is written to. This can be either a sales or a purchase ledger (as determined by the Where to post SBI FIELD).
Note: This account is never the same as the POS invoice account for warranty.
Orphan Account: The orphan account where payments that cannot be handled by the payment application are placed. For example, payments to non-existent claims.
Last SBI number: The last SBI number used by the manufacturer. This field is only used if the system needs to generate an SBI as some manufacturers supply the SBI number.
Manual Payments Group:
These fields are enabled when the Payment Import Method is set to Y (Manual payments in use).
Auto-fill credit header: Indicates if the system should automatically fill the credit header.
Extra manual payment info: The type of numbers to use in thee payment header. For example, WIP number, job numbers.
This section is used to crate or amend dealer codes.
To setup claim sequence numbering:
Select Manufacturer Systems and Ford.
The Ford Operations menu is displayed.
Select Ford OWS.
The Ford GWE Claims menu is displayed.
Select Service and repair claims.
One of the following will happen:
If only one company is available to you, the Ford OWS Claims form is displayed.
If more than one company is available, select the one you want and Ford OWS Claims form is displayed.
If you need to create a new company, the Dealer code form is displayed.
Note: The new parameters files are generated and saved to the system the first time you perform this function. These can then be customised per franchise.
Select Edit > Parameters or click .
The Warranty Parameters form is displayed.
Click Change in the Dealer Parameters group.
The Dealer Code List form is displayed.
Right click on the grid and select the option that you want performed.
The Dealer Code form is displayed.
Claim number sequences enables different dealer codes to share a common set of claim numbers or to split a range in two so that two can share a common range. For example, company 01's workshop uses the claim numbers 1 to 50000 and the parts department uses claims 500001 to 99999.
Each range has a sequence and then a subset number. A sequence is the main range, the subset is a second or third part of the sequence. This is to allow claim ranges to be split for a particular dealer.
To setup claim sequence numbering:
Select Manufacturer Systems and Ford.
The Ford Operations menu is displayed.
Select Ford OWS.
The Ford GWE Claims menu is displayed.
Select Service and repair claims.
One of the following will happen:
If only one company is available to you, the Ford OWS Claims form is displayed.
If more than one company is available, select the one you want and Ford OWS Claims form is displayed.
If you need to create a new company, the Dealer code form is displayed.
Note: The new parameters files are generated and saved to the system the first time you perform this function. These can then be customised per franchise.
Select Edit > Parameters or click .
The Warranty Parameters form is displayed.
Click Edit in the Claim number sequence group.
The Warranty Claim Number Range Allocation form is displayed.
Right click on the grid and select the option that you want performed.
The sequence numbers are amended, added or deleted.