This menu is displayed when you select the Manufacturer Systems and FO > Ford OWS.
Service and repair claims: Enables you to display and maintain claim records
Ford OWS submissions: Enables you to create and transmit claim files to GWE for subsequent submitting to Ford
Claim payments menu (if installed): Enables you to display and amend service and repair payments
Customer concern codes: Enables you to display and maintain customer concern code records
Non-franchise product types: Enables you to display and maintain non-franchise product type records
Product mapping: Enables you to display and maintain product map records
Look-up files menu: Enables you to display, maintain, upload and convert lookup files and other claim validation data
Claim system utilities menu: Enables you to amend standard and specific headers, labour and parts lines, claim audits and setup utilities.