This help system, which describes Autoline Ford warranty claims payment functionality, assumes you are familiar with standard point-of-sale operations and the Warranty (v2) module.
The software receives claims payment files transmitted from the Ford server, loads them into the Manufacturer systems module of Autoline, and converts them to Autoline-compatible format. (You can check a log of the results of the import.)
Note: The terms credit note file and warranty payment file mean the same thing.
Credit note details held in the file can then be displayed and checked. Each credit record note contains header (total) values for the elements it contains; labour, parts, sub-contract and handling. Additionally, payment details can also be displayed line by line, each detail line referring to a warranty claim for which Ford has made payment. You can select exceptions-only payment details for viewing underpaid or overpaid warranty claims prior to posting.
The software provides an automatic payment process. When a file is loaded and any exceptions displayed, you can amend the file. When checks are complete you can view sales ledger transaction detail and you can preview a posting prior to posting the credit note into a pre-defined sales ledger or purchase ledger account.
The software additionally enables you to view Point-of-Sale invoices and it provides report facilities to analyse aged debts.
This menu is displayed when you select the Claim payments menu option from the Ford GWE claims menu. It enables you to view and amend service and repair payments.
Service and repair payments: Enables you to view and amend credit header values and payment details
