See also:
This tab is displayed when you select Ford Operations menu > Ford OWS claims menu > Select Service and Repair Claims and click the Ford logo. Then click the Visit Details tab. It contains information about the repair under warranty.
Main details:
Record type: Type of claim being made on this repair:
01 Warranty/ESP/Program/Misbuilds: Warranty or extended warranty
02 Recall/ONP: Recalls and owner notification programs
03 Fitted in service (Parts): Parts fitted in service claims
04 Fleet business plan: Business plan (fleet)
05 Intransit loss/damage: Delivery damage
06 Freight: Freight costs incurred
07 Service loaner claims: Hire vehicles
08 No cost service: Service notifications not chargeable to warranty
15 Appeal repair: Repair on appeal
Record type is restricted by the Visit details tab's Visit record type. If you try to select an inappropriate Record type and you either press the Tab key or you select another tab on the form, a dialog box displays the message:
Repair type not allowed with selected visit type.
Program code: The type of work done: Required on all claims outside the normal warranty period except for Transit van claims, where it is not required in the first 36 months. The absence of a Program code in a claim record for a Transit older than twelve months causes the display of a validation error message. However, provided this is the only error, an Override button is displayed on the Invalidity Reasons form. Select it to allow the claim through.
Tip: Use the Ellipsis button
to select from a list of program codes.
Customer concern code: Identifies the fault giving rise to the repair under warranty
Tip: Use the Ellipsis button
Condition code: The condition of the failed part (if any) like broken, chipped, leaking etc.
Tip: Use the Ellipsis button
Approval codes: Pre-authorisation code provided by Ford. Code 2 is not currently used in the UK but it is provided for future use.
Service paid by Ford: A tick indicates that the manufacturer pays for the service rather than the dealer or his customer. This applies when, for example, a period of free servicing is included in the vehicle's contract of sale.
Note: Claims for free services should be invoiced as a single expense line on code E005. That line should include the value of all the parts and labour costs. When the claim is submitted, no parts lines are sent with the claim.
Part in service failure information:
Note: Applies only to parts fitted in service claims.
Service part date: The date the failed part was fitted to the vehicle
Service part distance: The distance the vehicle travelled between fitting the part and its failing
In-transit damage claim information:
Note: Applies to in-transit damage claims only.
Damage code: A collection of digits consisting of the following items:
- Location: Two digits
- Damage code: Two digits
- Severity: One digit
Carrier code: Always 999 in the UK
Delivery doc no.: Identifies the delivery note for the vehicle
Deliv. date: When the vehicle was delivered
Miscellaneous information:
Artificial causal part: Where a fault is not really caused by a fault in a particular part, use this to select a part to 'artificially' nominate as the cause of the warranty repair
Tip: Use the Ellipsis button
If an ACP is already assigned to the warranty claim and you assign a new Causal part flag or use the Create ACP button to remove an existing causal part, a dialog box containing the following message is displayed:
This claim has an artificial causal part. Are you sure you want to select this part as the causal part and remove the ACP?
Campaign code: Identifies a campaign
Note: Campaign code applies only to recall jobs (Record type = 02 Recall/ONP). It greys out the fields in the Parts tab and Labour tab because those items are covered by additional expenses.
Tip: Use the Ellipsis button
Operation code: Identifies an operation
Tip: Use the drop-down button
to select an Operation code.
Malfunction light ind: A tick signifies that the panel light indicating a fault was itself faulty, initially causing an erroneous problem diagnosis
Consequential damage: A tick signifies that the job is to repair faults arising indirectly from the primary problem
Manual review ind: A tick inhibits automatic processing of the warranty claim by the manufacturer. Before it is processed the claim record is first reviewed by a person at, or on behalf of, the manufacturer
Freight amount: Amount of freight
Loan days: Number of days of the loan
Total expenses: Expenses total
Note: Freight amount, Loan days, and Total expenses are populated automatically when you include expense lines on a claim.