Claim (1) Tab

Claim 1 Tab

See also:

This tab is displayed when you select Ford Operations menu > Ford OWS claims menu > Select Service and Repair Claims and click the Ford logo. Then click the Claim 1 tab. It contains basic information about the repair, dealer and the vehicle.

Tip: Use the Claim number ellipsis button or the search button on the toolbar to retrieve a claim record.

Dealer Details Group:

Dealer code: Identifies the dealer (set in Ford warranty parameters).

Dealer area code: A code, allocated to the dealer by Ford, corresponding to the POS code (set in Ford warranty parameters).

Service advisor: The person at the dealership that is processing the claim.

Vehicle Details Group:

Odometer (pre/post-repair): The amount of files/kilometers registered on the vehicle before and after the repair.

VIN: Chassis number from the vehicle's marketing record.

Entine oper. hours (in/out): ??

MIL on: ??

Special use: A free text field to describe any special use the vehicle is put to.

Repair Details Group

Claim type: Type of claim being made on this repair:

01 Warranty/ESP/Program/Misbuilds: Warranty or extended warranty

02 Recall/ONP: Recalls and owner notification programs

03 Fitted in service (Parts): Parts fitted in service claims

04 Fleet business plan: Business plan (fleet)

05 Intransit loss/damage: Delivery damage

06 Freight: Freight costs incurred

07 Service loaner claims: Hire vehicles

08 No cost service: Service notifications not chargeable to warranty

15 Appeal repair: Repair on appeal

Claim type is restricted by the Visit details tab's Visit record type. If you try to select an inappropriate Record type and you either press the Tab key or you select another tab on the form, a dialog box displays the message:

Repair type not allowed with selected visit type.

Sub code: ??

Repair date: The date the the repair is done.

Repair code: ??

General Details Group:

R O open date.: ??

Customer concern code: Identifies the fault giving rise to the repair under warranty.

Tip: Use the Ellipsis button to select from a list of customer concern codes.

FSA option code:: ??

Related damage: If selected, indicates that there is damage to the vehicle, other than the main cause of the claim.

Hold at pre-validation:

Manual review required: If selected, indicates that a manual review of the details/vehicle is required.

???? find a place for this information ????

Program code: The type of work done: Required on all claims outside the normal warranty period except for Transit van claims, where it is not required in the first 36 months. The absence of a Program code in a claim record for a Transit older than twelve months causes the display of a validation error message. However, provided this is the only error, an Override button is displayed on the Invalidity Reasons form. Select it to allow the claim through.

Tip: Use the Ellipsis button to select from a list of program codes.

Condition code: The condition of the failed part (if any) like broken, chipped, leaking etc.

Tip: Use the Ellipsis button to select from a list of condition codes.

Approval codes: Pre-authorisation code provided by Ford. Code 2 is not currently used in the UK but it is provided for future use.

Service paid by Ford: A tick indicates that the manufacturer pays for the service rather than the dealer or his customer. This applies when, for example, a period of free servicing is included in the vehicle's contract of sale.

Note: Claims for free services should be invoiced as a single expense line on code E005. That line should include the value of all the parts and labour costs. When the claim is submitted, no parts lines are sent with the claim.

RTS code: A list of scheduled labour codes identifying the type of work carried out

Scheduled labour code: Matches the selected RTS code

Labour hours: Time in hours taken to do the work (time allowed from the WIP line)

Labour rate: Labour rate per hour

Note: Selecting an RTS code to populate this group box changes this name from Labour amount to Labour rate.

Labour description: Description from the WIP of the work done

Note: Labour description is only displayed for non-scheduled labour and sublet work.

Labour type: Type of labour on this line:

E: Ford scheduled labour
N: Non-Ford or non-scheduled labour
O: Other; for example, where the work is subcontracted to another garage

Tip: Where the work is subcontracted to another garage, indicated by a Labour type of O, the subcontractor's invoice reference should be entered into Sublet invoice number.

Note: Labour type is the only editable field in this tab.

Sublet invoice number: Identifies an invoice from an external supplier, for example, where all or part of the work is subcontracted to another garage (applies only to a Labour type of O)