See also Creating and invoicing service notifications
Firstly, Create a warranty claim, invoice warranty repair work in point-of-sale to a warranty account type of W. Each line on the invoice should have an individual task number. For example, W1, W2, W3 etc.
The system validates the content of the claim against rules dictated by Ford. It only creates a claim record when all tasks in the claim pass validation. It may be that one or more jobs in the claim are valid and ready to invoice but more information is required for other jobs.
The warranty interface enables you to enter claim-specific details at any stage prior to invoicing.
You can create multiple claims from one WIP by invoicing warranty jobs separately. During invoicing, the system prompts you to select a category (repair record type) for the work. A claim number is allocated to the WIP and a work item number is assigned to labour lines on the invoice. Each time a job is invoiced from the WIP, a new claim is compiled using the same claim number and the next work item number in sequence.
When you have compiled claims in point-of-sale, you can update them in manufacturer systems module.
Lastly, transfer the claims to the Ford OWS system, also in manufacturer systems.
