To display claim details:
From the Autoline Renault Operations menu select the PGCS menu option.
The PGCS Claims menu is displayed.
Select the PGCS submissions option.
If a pop-up menu lists the Point-of-Sale companies on Autoline, select the required Point-of-Sale company.
The PGCS Submissions form is displayed.
Right-click a line in the form's grid and select the View claim details option from the shortcut menu.
The claim record's main details are displayed in the Claim Details Form.
This form is displayed when you select the View claim details right-click option from the grid on the PGCS Submissions form. It displays the claim record's main details (account number, dates, vehicle identity, and record status), parts and labour, financial, and audit information.
Claim number: A number, which identifies the claim record, generated by the system when a new warranty claim is created in Service Point-of-Sale as part of the invoicing process
TABS:
Account number: Identifies the sales ledger account against which the invoice or credit note was raised
Repair date: When the repair was completed
Date created: When the claim record was created
Document number: Identifies a Point-of-Sale invoice or credit note
Job number: Identifies the job card record
Mileage: Vehicle's recorded mileage when the warranty work was carried out
Odometer type: How the mileage is recorded; M for Miles or K for Kilometres
Registration no.: Vehicle's license plate number from its marketing vehicle record
Status: Numeric code and associated text indicating the claim record's processing stage, for example 20 Submitted
POS payment code: Single-digit payee type referring to the mode of payment
WIP number: Identifies the Point-of-Sale record to which the warranty work applies
Labour:
Rts code: Scheduled labour code identifying the type of work carried out
Description: Summary of the type of work carried out (copied from the first thirty characters of text for the labour line alongside the product on the invoice and in the main Service Point-of-Sale form)
Type: Labour operation code claimed under warranty
Note: For some franchises if a labour operation code claimed under warranty is not supplied by the manufacturer concerned (it does not appear in the Labour Operation code file), you must specify it in the Code field in the Non-Franchise Parts Types table.
Parts:
Part number: Identifies the part
Description: Summarises the part's form and/or function (copied from the description field in the Parts details form -- normally identical to the Description from the stock card details in the Parts stock file)
Type: Part number claimed under warranty
Note: For some franchises if a part number claimed under warranty is not supplied by the manufacturer concerned (it does not appear in the Parts Master Price File), you must specify it in the Code field in the Non-Franchise Parts Types table.
Element: Financial component of the claim, for example Labour, Parts, Lubricants or Menus
Amount claimed: Amount claimed for the Element
Status: Numeric code indicating the claim record's processing stage immediately after the event noted in Description occurred, for example 20 Submitted
Date: Date on which the event noted in Description occurred
Time: When the event noted in Description occurred
Userid: Identification code of the user who initiated the event noted in Description
Description: Action carried out on the record, for example Submitted
