When you have created claims in Point-of-Sale, you must submit them to Renault.
What do you want to do?
When you start the submissions program, it lists unsubmitted claims as lines in its grid. In order to send a claim that you have set to Held, you must select its Held column to un-tick it.
When all the claims to be transmitted are Un-Held, click the PGCS Submissions form's satellite toolbar icon 
to batch the claims and send the batch to Renault.
To send claims to Renault:
From the Renault Operations menu, select the PGCS menu option.
The PGCS Claims Menu is displayed.
From the PGCS Claims Menu, select the PGCS submissions option.
If a pop-up menu lists the Point-of-Sale companies on Autoline, select the required Point-of-Sale company.
The PGCS Submissions form is displayed.
In order to send a claim that you have set to Held, click its Held check box.
The check box is un-ticked.
To send the claims, click the satellite toolbar icon .
Tip: You can exclude claims from the submission by ticking the line's Held check-box.
The claims are batched into a file and transmitted to Renault.
If claims fail on submission, or if there is a transmission fault, you can mark claims for re-submission.
To re-submit new claims to Renault:
From the Renault Operations menu, select the PGCS menu option.
The PGCS Claims Menu is displayed.
From the PGCS Claims Menu, select the PGCS submissions option.
If a pop-up menu lists the Point-of-Sale companies on Autoline, select the required Point-of-Sale company.
The PGCS Submissions form is displayed.
Tip: Enter filter criteria in the Filter edit boxes and click the Compile button 
to search for either the claim or the submission.
Right-click the claim
A shortcut menu is displayed.
Select one of the following options:
Display document: Displays the Point-of-Sale invoice
View claim details: Displays the claim record in detail
Mark claim for re-submission: The status of the claim is changed back to new claim and the submission number and submission date fields are deleted from the record so that it can be sent again.
Mark this submission for re-submission: Same as above except every claim within a particular submission number is changed in order to be re-sent.
Re-submit this submission: Allows this submission to be re-sent under the same number
The claims then have the correct status for re-submission.
To send the claims, click the satellite toolbar icon .
Tip: You can exclude claims from the submission by ticking the line's Held check-box.
The claims are batched into a file and transmitted to Renault.
To view submission details of previous claims:
From the Renault Operations menu, select the PGCS menu option.
The PGCS Claims Menu is displayed.
From the PGCS Claims Menu, select the PGCS submissions option.
If a pop-up menu lists the Point-of-Sale companies on Autoline, select the required Point-of-Sale company.
The PGCS Submissions form is displayed.
In the Filter group box, enter the Claim number and click the Compile button
If the claim exists, it is displayed in the grid.
To access the submission details of previous batches of claims:
From the Renault Operations menu, select the PGCS menu option.
The PGCS Claims Menu is displayed.
From the PGCS Claims Menu, select the PGCS submissions option.
If a pop-up menu lists the Point-of-Sale companies on Autoline, select the required Point-of-Sale company.
The PGCS Submissions form is displayed.
In the Filter group box, enter the batch's Submission number and click the Compile button
Tip:Click the Ellipsis button ![[...]](Ellipsis.gif){kind=small}
for a menu of submissions from which to pick.
If the submission exists, it is displayed in the grid.
This form is displayed when you select the PGCS submissions option from the PGCS Claims menu. It lists all unsubmitted claims. It enables you to:
View an archive document associated with a claim
View claim-specific details against individual tasks
View a summary of a claim's labour and parts contents
Mark claims for re-submission
Mark a submission for re-submission
Re-submit a submission
Menu bar and toolbar:
Menu Icon Description File > Exit Exits the claim submission application Creates and sends a submission file
Note: All newly created warranty claims are held as a precaution against invalid claims being sent.
View > File transfer settings... Displays technical information about the file transfer:
- Transfer method
- Host IP address
- Username/Password
- Local directory
- Client directory
- Transfer mode
- Command
- Local
- Client
View > Print settings... Enables you to specify the print format View > Review submission file... Displays submission file detail View > Preview claim submission file... Previews the claim submission file Not used Help > Context help Displays the page you are reading Help > About... Displays information about the service and warranty claims submission facility
Warning: If a claim's Held column is un-ticked, indicating that it has passed validation, you should submit it as soon as possible. If any such claim record is subsequently edited and inadvertently rendered non-valid, its Held check box remains un-ticked, enabling it to be submitted in non-valid form.
The claim list displays claims ready for submission. Held claims (incomplete and not ready to be submitted) are also displayed if Show held documents in the Filter section is ticked.
Note: All newly created warranty claims are Held as a fail-safe to prevent invalid claims being sent to Renault.
Document: Identifies the invoice that the claim belongs to
Type: I for invoice or C for credit
Date: When the repair was carried out
Claimno: Identifies the claim record
Account: Identifies the warranty account
WipNo: Identifies the WIP record from which the claim is derived
Sent: Date that the claim record was transmitted to Renault (blank if Held)
Submission: Identifies the submission batch file (zero before submitting)
Held: A tick indicates that the claim cannot yet be sent to Renault. Select this check box to perform validation on the claim. If it passes validation, the check box becomes un-ticked. Otherwise the Invalidity Reasons form is displayed, listing the reasons for failure.
Tip: If you select a ticked grid line's Held column to un-tick it, Autoline performs full validation on that claim. If it fails validation, a list of reasons for the failure is displayed and, on being returned to this form, the line's Held column remains ticked.
Display document ...: Previews the selected claim
View claim details ...: Displays further information about the selected claim
Mark claim for re-submission: Labels the claim record for re-submitting
Mark this submission for re-submission: Labels the whole submission batch for re-submitting
Re-submit this submission: Re-submit the whole submission batch
Filter:
Filter options enable you to limit the display of claims by entering the relevant Claim number (to view individual claims) or submission number (to view previous batch submissions). Click the Compile button to generate and display the filtered list.
Submission number: Identifies a submission so that, when you click the Compile button
Tip: Click the Ellipsis button
The submission number
The date of the submission
The number of claims in the submissionClaim number: Identifies a claim record so that, when you click the Compile button
Show held documents?: If ticked, when you click the Compile button
Tip: Ticking Show held documents? is essential for viewing all claims that have not yet been exported to warranty.
Note: Service notification records (non-claims) are automatically sent along with warranty claims and require no amendments to be made to them when invoiced. Therefore Show non-claims? is not ticked, unless you select it, to avoid cluttering the list. Further, in contrast to warranty claim records, service notifications are not Held.
Tip: After changing any of these settings, click the Compile button button to display the new list.
Push buttons:
Compile
