If there are claims on file that do not exist on the DCS software because of transmission errors, you can re-send a batch of claims by setting the transmission status back to Awaiting Submission.
To reset a batch of claims:
From the GENERAL MOTORS OPERATIONS menu, select the Warranty option.
The Warranty Menu V1 menu is displayed.
Select the Warranty option, and enter the Point-of-Sale (SO) company number if you are asked for it.
The GM Warranty form is displayed with the Details tab active.
Select Tools > Reset Batch from the drop-down menu.
A list of transmitted batches is shown, together with the dates when the last transmissions occurred.
Select the batch that you want to resend and click OK.
The program resets the transmission status and tells you how many claims have been affected.
