The GM Warranty form is displayed when you select the Warranty option from the Warranty Menu V1, and enter the Point-of-Sale (SO) company number if you are asked for it. Using this form you can create and maintain warranty claims.
Menu bar and toolbar:
Menu Icon Description File > Create Creates a claim File > Amend Enables you to make changes to a claim File > Delete Enables you to remove claims, provided they have not been transmitted to GM File > Save Saves any changes that you have made to the claim File > Close Closes the claim without saving any changes File > Exit Returns you to the Warranty Menu V1 Mode > Standard Sets Mode to Standard for manually creating a claim Mode > Auto-create Sets Mode to Auto-create for auto-creating claims Tools > Reset Batch Enables you to re-send a batch of claims, by resetting the transmission status back to Awaiting Submission Tools > Submit Claims Collects all claims that have not already been sent to DCS and downloads them to DCS, or to the PC if you are not the DCS intranet Tools > Purge Claims Enables you to delete claims older than the number of days specified in the parameters, to ensure that the claim file does not get too large Tools > Print Claims Enables you to print any claims which have not yet been submitted to GM Help > Help Displays the help page you are reading
The header details are taken from the WIP header and from the Marketing records.
WIP number: Work-in-Progress number
Repair Order: WIP number with a zero at the beginning
Main Dealer: Taken from the Parameters file
Product Line: (V)auxhall, (O)pel or (B)edford
Base Labour Rate: From the Labour rates file
Mileage: Exact mileage of the vehicle, taken from the WIP. Zero mileage must be shown as 0.
Repair Dealer Code: Taken from the Parameters file
Repair Date: Actual date for the final work involved in the repair
Special Labour Rate: Special Labour Rate as defined by the WARRATE2 parameter in the Parameters and controls in conjunction with the Point-of-Sale Amount per hour
VI Number: Chassis number taken from the WIP or from marketing
The form has three tabs:
Part Number: GM part number taken from the WIP
Description: Description of the part number taken from the WIP
Invoice: Invoice on which this part appeared
WDN Price: Wholesale Dealer Net Price
Qty: Quantity Issued
Case: Each line on the warranty claim submission must represent one failure, which is detailed as a case. A case is a failure not related to other failures on the same vehicle. This field allows the WIP to be broken down into cases by entering numbers 1 to 8. The program automatically groups all the parts in each case together for the claim document.
PCD: Part Causing Damage. Leave blank or set to Y if this is the part that failed or caused the failure. If there is only one part on the claim, it is automatically set to Y. There can only be one PCD per case.
RTS Code: Repair Time Schedule taken from the WIP
Description: Explanation of the RTS Code taken from the WIP
Invoice: Invoice on which this labour item appeared
Case: Each line on the warranty claim submission must represent one failure, which is detailed as a case. A case is a failure not related to other failures on the same vehicle. This field allows the WIP to be broken down into cases by entering numbers 1 to 8. The program automatically groups all the labour in each case together for the claim document.
Major Item?: Leave blank or set to Y to indicate that this item is the labour operation that covers the major repair undertaken (not necessarily that which is needed to replace the failed part). If there is no operation for the repair performed, select the nearest one to the work involved. The program automatically flags the labour item with the most time against it.
Parts: Number of parts used to carry out the repair
Failed Part: Number of the part which failed or was the cause of failure
Price: Total cost of material used in the repair at Wholesale Dealer (net prices applicable at work completion date, plus the current handling charge)
TCode: Trouble code that most accurately describes the failure
Labour Code: Labour operation code as shown on the Labour Time Guide
Hours: Standard time labour hours
Other: Add/combination times not marked with an asterisk on the microfiche labour time guide, or authorised time in excess of published times
Net Amnt: Net amount of additional justified costs incurred in a repair, excluding VAT
Typ: Net Item Code
Total: Total for the case (parts at Wholesale Dealer Net prices plus labour charges)
