You can collect together all claims that have not already been sent to the DCS system, put them into a DCS file format and download the claims to DCS or to the PC if you are not the DCS intranet.
When all the claims are extracted from the claims file, you can click Continue to try to download the file to the PC via Kermit. Do this only if the terminal you are using has the DCS software on it.
The claims that are extracted into the submission file are marked with a batch number and transmission date. No further amendments to these claims are allowed.
Note: If you are not on the DCS intranet, you must download the claims to the PC. Normally this is performed after entering a batch of claims.
To submit a batch of claims:
From the GENERAL MOTORS OPERATIONS menu, select the Warranty option.
The Warranty Menu V1 menu is displayed.
Select the Warranty option, and enter the Point-of-Sale (SO) company number if you are asked for it.
The GM Warranty form is displayed with the Details tab active.
Select Tools > Submit Claims from the drop-down menu.
A Submit Warranty Claims prompt is displayed
Click the Submit new claims button.
A Confirm input prompt is displayed.
Click Continue.
The new claims are transmitted to DCS.
When the file has successfully reached the PC, it must be imported into the DCS software.
To import claims into DCS:
From the warranty terminal select the DCS2 icon from windows program manager and enter your user name.
Select in turn:
Desktop icon
Warranty icon
Local (from menu bar)
File (from menu bar)
Import
E drive (double-click to open)
Data (double-click to open)
WARRANTY.KCC (or similar)
The submitted warranty file is now imported and the number of records displayed.
Select OK.
Press RETURN.
Lines are displayed.
Select status and confirm.
The lines change from 00 to 20.
Select:
Transfer
Data Exchange
At batch security, type in your net id and click password.
Enter your password and click OK.
When the lines are successfully transmitted the status changes to 70 when you refresh the screen. Records at status 70 should be deleted after a few days.
Note: If the data exchange fails, you must confirm again, before re-sending.
You must be running DCS version 3.03 - earlier versions had bugs in the import facility which caused claims to be rejected.
The directory fields should not have a \ (backward slash) character at the beginning, but should have one at the end.
There should be no full stops in the filename.
The right-hand column tells DCS where to put rejected records. If left blank, rejections will be printed.
The Import/Export (left-hand) column must have details of the file sent from Kerridge ADP. The filename can be changed in the parameters. DCS will warn if it cannot find the file.
DCS rejects records if the information on them is incorrect. For instance, the formatting of the Labour Operation should be 1 alpha character and 6 digits. If it is not, DCS rejects the whole record.
If a submission is performed twice in one day, Autoline includes it in its export file. It includes not only claims that have never before been sent, but also the other claims submitted on that day. This is to ensure that overwriting the submission file does not result in claims being lost. However, if the earlier submission is actually imported into the DCS, the records re-sent are seen as duplications, and rejected by DCS. Import the Kerridge ADP file only once per day to avoid this.
If you find rejected records, check the claims in DCS to see what is missing, and then examine the information entered in Autoline, correct and resubmit if necessary. Contact software support if a claim cannot be imported.
