This warranty system enables you to create and maintain warranty claims and submit them to GM. A warranty claim is based on information provided in Point-of-Sale (POS) on the warranty invoice, such as vehicle information, parts details and operation times. All information is held in warranty files and is used both to aid entry and to validate the claim details.
When a claim is complete and all the validation checks are satisfied, the claim is submitted to GM without the need for additional processing. The submitted claims are archived and can be viewed at a later date via the vehicle Service History, identifiable by a service code of CLM. If you are on the GM DCS intranet, you can submit claims direct to GM from Autoline. If you are not on the intranet, you must download claims to disk.
To submit a claim to GM, you must take the following steps:
Invoice warranty jobs in Point-of-Sale
Create claims within Manufacturer Systems
Submit claims to the Dealer Communication Systems (DCS) software
Import the claims into DCS and transmit them to the Autoline GM Warranty system
Before you use the Warranty system you must ensure that it is set up correctly, including the configuration of the following:
This is normally carried out by, or on advice from, a consultant.
This menu is displayed when you select the Warranty option from the GENERAL MOTORS OPERATIONS menu. By using this menu you can create and maintain warranty claims and submit them to GM.
Warranty: Enables you to create, submit, purge and print warranty claims. This is normally set up as a priority 5 option.
Net Item Type Maintenance: Enables you to create, amend, display, delete or search for Net Item Type codes. This is normally set up as a priority 7 option.
Claim Type Maintenance: Enables you to create, delete and sort Case Type codes. This is normally set up as a priority 7 option.
Trouble Code Maintenance: Enables you to create and maintain Trouble codes. This is normally set up as a priority 7 option.
