Credit / reject-information

Vega electronically returns credit- or reject information of the claim. This information will be processes unattended on a daily base and it will automatically change the status of the claim. On the credit-info tab you see the release-date and the claimnumber under which this claim is released. The credit-info will be added to this Credit-info tabpage. The added information has a dark-red colour.

Of course it is possible to change the electronically processed information, by clicking the dark red line and process the information again as explaned on the Manual input of credit amounts tab.

When the claim is send off to the manufacturer, it is called a IO1 file. From the manufacturer you get a file send back with credit or write-off information and this file is called the IO2 file. To process the IO2 file within the VEGA Retail programm, you need to upload them first:

• Select the Manufacturers systems menu in combination with the MB company.

• From the Mercedes-Benz Main Menu, select the Menu-Service option.
• Select the Menu-Warranty SEAG/VEGA menu.

• Select the Upload received VEGA credits option.
• Select the OK button.

  All received IO2 files are now processed into the claims.

Tip: It is possible and to be recommended to sequence the "Upload received VEGA credits" in the END of DAY procedure.

VEGA IO2 credit enquiry

To make an enquiry of all received IO2 files and to see what claims they reflect to, you can use the VEGA IO2 credit enquiry option.

To use the VEGA IO2 credit enquiry option:

• Select the Manufacturers systems menu in combination with the MB company.

• From the Mercedes-Benz Main Menu, select the Menu-Service option.
• Select the Menu-Warranty SEAG/VEGA menu.

• Select the VEGA IO2 credit enquiry option.
• Enter the creditnote runnumber and select the OK button.

  It is also possible to print the results on the search, then you must press the Print button.

Now you see the creditnote with all claims and returned information.

SEAG on the other hand returns the credit- or reject information not electronically, so you need to process this information manually.

Note: Click here for the explanation of all the fields of the creditscreen.

To manually process the received amount follow the procedure underneath.

To manually enter the credit amounts:

• The easiest way is to press the button Key-in received credits.

• Select the Claims for keyin received credits options and tick the claims on which you want to key in the received credits.

• Enter the creditnote number in the field on the left.

  Click here for explaination of the screen.

• Use the Tab key to go to the creditnote date field and fill in the creditnote date.

  Use the Tab key to go to the next field, here are the claimed amounts displayed.

• Enter the amounts credited.

  The VAT is recalculated, depending on the change between claimed and credited amounts.

• Edit when necessary the calculated VAT amounts.

• Make a choise out of one of the radiobuttons and press the Progress button.

  After pressing the Process button you are leaving the claim and automatically entering the next claim you ticked.

The credit amounts have now been divided over the claim but have not been posted into accounts.

When the credit amounts have not been posted into accounts, it is possible to undo the distribution of the amounts so that you can distribute then again.

To undo the division of the credited amounts:

• Enter the claim from whom you want to undo the division of the credited amounts.

• Press the Key-in received credits button.

• Select in the summary the creditline.

  A little menu is opened with three options.

• Select the option Undo this posting and make a choise from the sub-menu between Write claim off or Consider claim as still waiting for credits.

  The first option writes the claim off and the second option gives the opportunity to divide the amounts agian as described in the Manual input of credit amounts.

Usually a creditnote contains credit amounts for more then one claim. The easiest way to post the credit amounts into accounts is to make postings per creditnote.

Post credited amounts per creditnotes:

• The easiest way to post the creditnotes is to select the Key-in received credits and select the second option Info creditnotes on posted amounts.

• Key in the Creditnote number and press the OK button.

  All claims with credits amounts from this creditnote are displayed.

  Lines with a tick in the field next to the claimnumber have already been posted, lines without haven't been posted yet.

• Press the Process this creditnote into accounts button.

  All amounts on this creditnotes are booked into accounts.

Post credited amounts per claim:

• Search for the claim in the Search screen.

• Press the Key-in received credits button.

• Press the Process this creditnote into accounts button and the claim is posted.