Warranty Claim Submission

When you have created warranty claims, you must submit them to Volvo. This is a two stage process. You must first download any outstanding claims from the Autoline system to an export file and then transmit the file to Volvo.

During the download of claims, you are given the option to print a list of claims that you are submitting. It is recommended that you print this list.

Note: The same file name is used each time you submit a batch of claims. If a file already exists, the system adds the claims to the existing file. Alternatively, you can transmit the existing file to Volvo before you submit a new file from Autoline.

To submit a batch of warranty claims:

From the VOLVO UK OPERATIONS menu, select the Warranty option.
The VOLVO UK WARRANTY menu is displayed.
Select the Warranty claims option.
The system prompts you for the Point-of-Sale (SO) company.
Select the SO company and click OK.
The Volvo UK Warranty Claims form is displayed.
From the Tools menu, select the Submit option.
The system displays a window prompting you to select the claim types that you want to submit.
Toggle the claim types that you want to submit and click the OK button.
A dialog box is invoked displaying the following message:

Submit claims
Click the Continue button.
A further dialog is displayed with the following message:
Print claims? No Yes
Select the required option.
Note: It is recommended that you print a list of claims before you submit them to Volvo.
The claims are submitted from the Autoline system and the following message is displayed:
[No.] records submitted. OK Cancel
Select OK.
You are returned to the Volvo UK warranty claims form.
From the File menu, select the Exit option.
You are returned to the VOLVO UK WARRANTY menu.
Click the Exit button.
You are returned to the VOLVO UK OPERATIONS menu.
You must now transmit the claims to Volvo via the Transmit files option.