Generally, you can only change data affecting the value of a claim or its components (parts or labour) by crediting the Point-of-Sale invoice and re-invoicing it with the new information. However, if the change required is merely the causal part or the description of a job, you can amended it in manufacturer systems.
Note: You can amend claims only at status 10 (new claim), 40 (rejected), and 50 (credited). If, for example, the status of a claim is 20 (submitted), control of the claim lies with the parts supplier and Autoline prevents you from changing the record.
To update a claim in manufacturer systems:
Note: This process applies to claims already created in Point-of-Sale.
From the Renault Operations menu select the PGCS menu option.
The PGCS Claims Menu is displayed.
Select the Service and repair claims option.
The PGCS Claims form is displayed.
Enter the Claim number and press TAB.
Tip: If you do not know the claim number, use the Claim number ellipsis button ![[...]](Ellipsis.gif){kind=small}
or the Search for a claim toolbar icon 
to retrieve a claim record.
The form is updated with the selected claim's details, its contents not editable.
Warning: If claims' Held check boxes are un-ticked, indicating that the claims have passed validation, you should submit those claims as soon as possible. If any such claim record is subsequently edited and inadvertently rendered non-valid, its Held check box remains un-ticked, allowing it to be submitted in non-valid form.
To avoid sending incorrect or incomplete claims to the parts supplier, which they return to the dealer for correction, you should validate the claim record using Autoline's full validation facility: Select Tools > Validate from the menu bar. This displays the Invalidity Reasons form. Note the reasons and Exit the form, which returns you to the PGCS Claims form.
To amend claim-specific details, click the Renault logo button.
The PGCS Claim Details form is displayed, enabling you to update the selected claim record's details.
