This overview provides an information that enables Roadside Technician to be setup within the system and the Roadside Technician web application.
What do you want to know about Roadside Technician installation and setup?
Overview of the Roadside Technician Process
This section of the RT help files provides basic information on installing and setting up Roadside Technician and being able to use the web application. It describes the basic stages, but not the detailed procedures. These are linked within the stages and can be accessed by clicking on the hyperlinks.
Before any setup can be done for Roadside Technician, the most recent versions of the following products must be installed on the system:
Before a technician can use the web application, the user/technician must be created and setup. This is done in the following order:
RTS codes must be created so the technician can log to the correct time, including labour times and travelling times.
Not all of the RTS codes need to be creating if they are not needed. however, it is suggested that all are created at installation/setup, so that they can be used if necessary. They are created in Global Standard RTS codes.
CALLOUT
Setup RTS codes that must be grouped together as a selection. This is done by creating individual RTS codes, for example ENGINEOIL, LIGHTOIL. Then, the Short name lookup is set the same for all of them, for example, OIL.
A time band table must be set. These time bands determine which labour line(s) are used when the technician clocks against items on the WIP. The times can be set to Normal (N), Time and a Half (H) and Double Time (D).
The mobile mechanic function codes table must be setup. These are the function performed on the mobile device. They generate events in incident management, update incident statuses, update WIP's status and set clocking types.
The WIP Status Codes table must be setup. These are a list of status codes overrides that take precedence over generic WIP statuses. For example, if a WIP is on status S, meaning a technician is working on it and another technician sets it to travelling to site (Enroute E) the status code S overrides it.
The Consumable Categories table must be setup. These must be set to match the short name lookup of the RTS codes the technicians use to search for consumables. For example, OIL.
The Suspension Reasons table must be setup. These are used by the technicians on the app to select a reason for suspending a job. For example, Awaiting Parts.
The Mobile Mechanic Parameters must be setup. These use all of the previously setup tables, as well as a number of other parameters to make the application work, as well as ensuring WIP's created for technicians are sent through to the app.