Submitting Service Notifications

When you have created service notification records, you must submit them to Volvo. This is a two stage process. You must first batch notifications on the Autoline system and then transmit the files to Volvo.

During the download, you are given the option to print a list of notifications that you are submitting. This report contains the same details output by the Print option on the File menu. It is recommended that you print this list.

To submit a service notification:

1. From the VOLVO UK OPERATIONS menu, select the Service notifications option.

The system prompts you for the Point-of-Sale (SO) company.

2. Select the SO company and click OK.

The Volvo Service Notification form is displayed.

3. From the Tools menu, select the Submit option.

A message box is invoked with the following message:

Submit service notifications? OK Cancel

WARNING: The same file name is used each time you submit a batch of service notifications (e.g #####sns.cur, where ##### represents the dealer code). If a file already exists, you are given the option to add (append) the new records to the existing file. Alternatively, you can quit the routine, and transmit the existing file to Volvo before you submit a new file from Autoline.

4. Select OK.

A further dialog is displayed with the following message:

Print submitted service notifications? No Yes

5. Select the required option.

   Note: It is recommended that you print a list of notifications before you submit them to Volvo.

   The notifications are submitted from the Autoline system and the following message is displayed:

   [No.] service notifications submitted. OK Cancel

6. Select OK.

   You are returned to the Volvo service notification form.

7. From the File menu, select the Exit option.

   You are returned to the VOLVO UK OPERATIONS menu.

8. You must now transmit the service notifications to Volvo via the Transmit files option.

Related topics:

Identifying Unsubmitted Records