picture button. When a fixed price is defined you can assign the discount amount (difference between the standard menu price versus the fixed price) to the cost centres, via the 
picture button in the grid.Depending on the parameter set up in WIP menu /warranty code group of the General POS parameters, the Default customer concern type and the Repair volume assignment fields of the POS department parameters and the Clear menu codes from itemized menus setting in the Menu pricing parameters, the Mercedes-Benz WiP is used for several functions:
Repair volume: Classifying / differentiating a customer concern is possible at any time during the processing of the WIP. The (actual) line number of a customer concern acts as a grouping id and is referred to as the Repair volume id. The repair volume id can be (semi) automatically or manually assigned to labour, parts and package lines grouping them together regardless of or without interfering with the menu assignment of these lines.
Tip: Via the New product ellipsis button for Customer concern on the Point-of-Sale form you can access the Extra Text form to add a Customer concern to the WiP.
Please be aware that several functions are updated to include the Repair volume id assignment: Adding menus (Menu pricing), Loading of campaign packages to the WiP, EPC / WIS ASRA, Web Parts, Bodyshop estimation, Service online, eVHC and XENTRY Portal pro.
The use of repair volumes may have an impact on (existing) functions. A user can negotiate lines containing the same repair volume id, adding lines containing a different repair volume id to one negotiation package is not possible. The repair volume id is displayed when moving the pointer over the Line field of the Available lines grid in the Negotiate Price form. The XENTRY Portal id is cleared from lines during negotiation to make sure that the data exchange with Xentry is accurate, when Xentry Portal pro is activated.
Menu/Warranty: Parts and labour lines are linked using a warranty code, which is setup in the EVA online parameters as Eskulab estimate valid for Wcode parameter.
Load skill/group: Sets the Load skill field for the WiP lines selected.
Show on invoice: Sets the Show on invoice field for the WiP lines selected, to force the printing of invoice lines that would not normally appear on an invoice.
Additionally you can negotiate prices (change menus into fixed price menus) and assign the menu discount (resulting from the menu change) to several cost centres.
What do you want to do?
The Mercedes-Benz WiP form is available for grouping WiP lines per text line, called Customer concern. The repair volume maintenance replaces the Amend Menu / Warranty Codes function.
This form is displayed when you click Point of sale > [Company] > Point-of-Sale, select the Parts or Service option, if required, enter your Operator ID and Department, to display the Point-of-Sale form and make sure the required WiP (containing customer concerns) is selected and right-click on one of the three column headers in the grid:
Menu Bar and Toolbar:
| Menu bar | Action | |
|---|---|---|
| File > Cancel | Abandons any changes you made after you last clicked Save. | |
| File > Save | Saves the current changes made. | |
| File > Close | Returns you to the previous form. | |
| EVA > Gala1 (RAR) | Starts Gala1 (RAR), this is available when the EVA Gala 1 (RAR) interface activated parameter is set. | |
| EVA > New Eskulab | Creates a new Eskulab, this is available when the Use EVA online warranty parameter is set. | |
| EVA > Import decision | Imports Eskulab decisions, this is available when the Use EVA online warranty parameter is activated. | |
| View > Hide deleted lines | Toggles the display of deleted lines, hiding the WIP lines with a status of deleted. The Show deletions toolbar button becomes available. | |
| View > Show deletions | Toggles the display of deleted lines, displaying the WIP lines with a status of deleted. The Hide deleted lines toolbar button becomes available. | |
| Help > Help | Displays this help topic in a web browser. | |
| Help > About | Displays version and copyright information. | |
Moving the pointer over the fields in the Wip lines grid will display additional information, for example, the RepId displays the customer concern classification or the Line displays the Xentry Portal id.
Tip: It is possible to select multiple lines in the Wip lines grid, hold the Ctrl-key and click each line that needs to be selected. To select a range, click the first line and then hold the Shift-key + click the last line, all the lines in between are selected. Selected lines are not cleared when sorting on a different column. Click the column header to sort, sorting is unavailable for the Quantity, Price, Disc% and Total columns.
RepID: Displays the repair volume id.
Line: Displays the WiP line number.
T: Displays the item type:
- P: Parts
- L: Labour / Text
- M: Menu
- *: (Negotiate) Menu component
- N: Negotiate menu
- S: Sublet
Product: Displays the RTS code / Part number or Customer concern type.
Description: Displays the description of the RTS code / Part number or Customer concern description.
Menu: Displays the menu code.
W: Displays the warranty or payment type and suffix.
Quantity: Displays the timed allowed / quantity.
Price: Displays the unit price of each product line.
Disc%: Displays the discount percentage currently applied to the line.
Total: Displays the extended value of the line after discount.
V: Displays the Nominal Ledger VAT code.
P: Displays the current status of the WiP line.
I: Displays the current invoice status.
Gala check: Displays the result of the Gala check.
Skill: Displays the workshop loading skill code applicable to the labour operation.
Techn.: Displays the technician number who works on this specific RTS line.
Show: Select or clear the selection to force the WiP line on the invoice. This will update the Show on invoice field of the parts or labour line.
Wip lines Grid Shortcut Menu (Menu Column):
This shortcut menu is available, after sorting on the column Menu. Click the column header Menu to display the grid lines grouped per menu code, then right-click the total menu price or the Negotiate picture button. When a fixed price is defined you can assign the discount amount (difference between the standard menu price versus the fixed price) to the cost centres, via the picture button in the grid.
Negotiate: Opens the Negotiate form to amend the Menu description and enter a New price. The associated menu (components) in the grid are populated with the new price and status M (Fixed price).
Allocate cost centres: Opens the Allocate Cost Centres form to divide the discount of the selected fixed price menu.
Wip lines Grid Shortcut Menu (Gala check Column):
Check GALA - Location: Sets part lines with a Gala check status of To check, to be send for a GALA request using the current location.
ReCheck GALA - Default location: Sets part lines with a Gala check status of Dispose, to be re-checked using the current default location.
ReCheck GALA - Other location: Sets part lines with a Gala check status of Dispose, to be re-checked using a different location. It is possible to set this location to be the default location from this point on.
Do NOT check: Sets part lines with a Gala check status of To check, to be set not to send for a GALA request.
Reprint GKL document: It is possible to re-print the GALA GKL document, to re-check the part against GALA if the part has a Gala check status of Retain.
Picture Buttons:
Tip: Right-clicking the RepID, Menu, W, Skill or Show field in the WiP lines grid activates the related picture button in the grid and populates the fields details at the bottom of the form without interfering with the current line selection.
Repair volume: Displays the Repair volume details available for change at the bottom of the form.
Menu/Warranty: Displays the Menu/Warranty details available for change at the bottom of the form.
Load skill/group: Displays the Load skill/group details available for change at the bottom of the form.
Show on invoice: Displays the Show on invoice details available for change at the bottom of the form.
In this section it is possible to assign a repair volume to selected order line(s). When Repair volume menu button is active the available menu buttons are Menu/Warranty, Load skill/group and Show on invoice.
Assign selected line(s) to repair volume id: Select the repair volume, available on the current WiP. Displays the customer concern lines (repair volume id) which are added to the current WiP. Assign the blank repair volume id, to clear the repair volume id on the WiP lines selected.
Repair volume Button:
Assign RepId: Click to assign the selected grid line(s) to the selected repair volume id. A message is displayed when it is not possible to assign repair volume id. The users response is required to assign all lines of a menu package when only part of the menu package lines are selected during assignment of the new/changed repair volume id.
Note: The systems prevents that the WiP lines of one menu code are linked to different repair volume id's by creating a new menu code during assignment of the repair volume id to these WiP lines.
Add Repair Volume: Opens the Extra Text form to create a repair volume and populates the customer concern line to the WiP lines grid.
Here you can assign warranty / menu codes or damage keys to selected WiP lines. When the Menu/Warranty is clicked, this picture button is hidden and the Repair volume, Load skill/group and Show on invoice are available.
Assign selected line to menu: Select the menu code to assign to the selected grid line(s). Assign the blank menu code, to clear the menu code on the WiP lines selected.
Assign selected line to new menu: Enter the new menu code to assign to the selected grid line(s).
Warranty payment type: Select the warranty payment type to assign to the selected grid line(s). Assign the blank warranty payment type, to clear the warranty payment type on the WiP lines selected.
Warranty suffix: Select the warranty suffix to assign to the selected grid line(s).
Menu/Warranty Buttons:
Assign: Click to assign the selected menu code to the selected grid line(s). When working with repair volume, the user is informed by the system in case conflicts exist during assignment of the selected lines to the menu requested.
New: Click to assign the new menu code to the selected grid line(s).
Assign W-code: Click to apply the newly selected Warranty payment type and Warranty suffix to the selected grid line(s).
Assign Dmg key: Click to assign a damage code to a warranty code, select one of the grid lines assigned to the warranty code. The Assign Dmg key button availability might depend on different product parameters.
In this section it is possible to assign a skill to the selected order line(s). When Load skill/group menu button is active the available menu buttons are Repair volume, Menu/Warranty and Show on invoice.
Load skill: Select the load skill/group to assign to the selected grid line(s). Assign the blank load skill/group, to clear the load skill/group on the WiP lines selected.
Load skill/group Button:
Assign Skill button: Click to assign the load skill/group to the selected grid line(s).
In this section it is possible to determine if the selected line(s) should be displayed on the invoice. When Show on invoice menu button is active the available menu buttons are Repair volume, Menu/Warranty and Load skill/group.
Show wip line on invoice: Select to display WIP lines on the invoice or clear the selection to use the standard Autoline function for printing invoices.
Show on invoice Button:
Assign invoice: Click to assign Show wip line on invoice indicator to the selected grid line(s).
Here you can link a group of WiP lines together via a unique id (Repair volume id), identified by a descriptive text line (Customer concern) for differentiation/classification. With the repair volume grouping it is possible to arrange a WiP without interference to payment/warranty or menu functions.
To create a Customer concern in Point-of-Sale:
On the master menu, select Point of sale and the appropriate Company (if more than one is available) > Point-of-Sale, select the Parts or Service option, if required, enter your Operator ID and Department.
The Point-of-Sale form is displayed.
Click the New product ellipsis button for Customer concern.
Note: The traditional way, of adding a customer concern by clicking the New product ellipsis button for Labour (Company 00) and selecting the applicable RTS code, is still available.
The Extra Text form is displayed.
Do one of the following (a for adding a single customer concern or b for adding multiple customer concerns):
Complete the fields as required and click Done.
Returns you to the of the Point-of-Sale form and populates the customer concern text line to the grid.
Complete the fields as required and click Next.
The customer concern text line is populated to the grid of the Point-of-Sale form and the Extra Text form is displayed to enter the next customer concern. Continue with step 3.
Note: The customer concern text lines created are available for use in the Mercedes-Benz WiP form and Assign codes form for (automatic) assignment of the customer concern to other lines on this WiP.
The functions below offer assistance to the user during repair volume assignments when the Repair volume assignment POS Department Parameters is setup to 1 - Assignment mandatory, or to automatically assign WiP lines added to a repair volume:
Default menu: A message is displayed to the user, upon starting a new WiP, asking to load the default menu to the WiP. Only in case POS Department Parameters is setup to 1 - Assignment mandatory, confirming the Default menu message will load the menu and automatically adds a customer concern line (start of a repair volume) to the WiP. Subsequently the menu lines added to the WiP are assigned to this repair volume. Otherwise no customer concern is added to WiP and automatic assignment is prevented.
Note: To display the Default menu message setup is required Default menu on service WIP and/or Default menu on parts WIP of the POS Parameters and Load on entry plus Service or Parts POS option of the Terminal details.
Total Contribution: Only in case POS Department Parameters is setup to 1 - Assignment mandatory, using the Total Contribution function automatically adds a customer concern line (start of a repair volume) to the WiP when no repair volume exists on the WiP. Subsequently the contribution lines added to the WiP is assigned to this repair volume. When multiple repair volumes exist on the WiP, no new customer concern line is created. The repair volume, set via the default menu code of the initial values, is assigned to the contribution lines added to the WiP. Otherwise no customer concern is added to WiP and automatic assignment is prevented.
Note: The Total Contribution function is available when global labour codes exist for (one of), Excess Insurance (RTS code in company 00 is EXC), Goodwill (RTS code in company 00 is CON) and VAT reversal (RTS code in company 00 is VAT).
Parts handling charges: When handling charges are setup following VEGA-Retail, possibly, Eva Online, the handling charges function is used, only in case POS Department Parameters is setup to 1 - Assignment mandatory, when processing a (EVA) warranty invoice and confirming/creating a claim by automatically adding handling charges for the warranty parts to the WiP. Subsequently, the customer concern line (start of a repair volume) available on the WiP is assigned to the parts handling charge line. These charges are added as special parts lines (part handling charge lines) and used to invoice the handling charges the dealer gets for having to handle the warranty parts. When multiple repair volumes exist on the WiP the system checks which repair volume is correct for the parts handling charge line, based on the p arts lines on the WiP which are valid for warranty claiming and having the same warranty payment code as the parts handling charge line added. When such a part is found the same repair volume is set to the parts handling charge line.
When a WiP containing a parts handling charge line is credited another parts line is added to the WiP reflecting the credit value for the handling charge. Here the credit line will get the same repair volume assignment as the original parts handling charge line linking everything in one repair volume.
Push-to-POS lines (lines ex VSB): It is possible to push lines, work required for a vehicle in the sales process, from VSB to Point-of-sale. Only in case POS Department Parameters is setup to 1 - Assignment mandatory, creating the wip from vehicle preparation will load the required lines and automatically adds a customer concern line (start of a repair volume) to the WiP. Subsequently the lines added to the WiP are assigned to this repair volume. Via the Other Jobs Exist form it is possible to load vehicle preparation lines onto an existing WiP, in this case a new customer concern line is added to start a new repair volume and the added lines will be linked to the new repair volume.
Reminder lines: When a line on a WiP is set to N (Notice) and invoiced, creating a WiP for the same vehicle will trigger the Reminder Notices function. In case POS Department Parameters is setup to 1 - Assignment mandatory, using the Reminder Notices function automatically adds a customer concern line (start of a repair volume) to the WiP after loading the reminder line(s). Subsequently the reminders line(s) added to the WiP are assigned to this repair volume. Via the Links > Review reminders menu bar command of the Point-of-Sale form it is possible to load reminder line(s) to an existing WiP, in case a repair volume exists on the WiP the reminder line(s) are added to the existing repair volume. When more than one repair volume is present on the WiP the user can control t he repair volume assignment of the reminder lines by selecting the required repair volume in the Point-of-Sale grid and using the Take over defaults function via a right-click in the W field to update the defaults set in the Assign Codes form with the details of the gridline selected. The [Repair volume id - Warranty code+suffix - Menu code] button above the grid is updated accordingly. The reminder lines added are assigned to the repair volume selected in the default values.
Sundry lines: It is possible to load sundry lines to a WiP (depending on setup and WiP content) via the Tools > Sundries menu bar command of the Point-of-Sale form or when actioning the WiP. In case POS Department Parameters is setup to 1 - Assignment mandatory, using the Sundries charges function automatically adds a customer concern line (start of a repair volume) to the WiP after loading the sundry line(s). Subsequently the sundry line(s) added to the WiP are assigned to this repair volume. The sundry line(s) are added to the existing repair volume, if available. When more than one repair volume is present on the WiP the user can control the repair volume assignment of the sundry lines by selecting the required repair volume in the Point-of-Sale grid and using the Take over defaults function via a right-click in the W field to update the defaults set in the Assign Codes form with the details of the gridline selected. The [Repair volume id - Warranty code+suffix - Menu code] button above the grid is updated accordingly. The sundry lines added are assigned to the repair volume selected in the default values.
Vehicle Health Check (VHC) lines: The Record Vehicle Health Check (VHC) function makes it possible to record the visually actioned vehicle checks and subsequent upload the checked actions to a WiP to make sure the work, related to the (potential) problem(s) with the vehicle found, is carried out. In case POS Department Parameters is setup to 1 - Assignment mandatory, using the VHC function automatically adds a customer concern line (start of a repair volume) to the WiP after loading the VHC line(s). Subsequently the VHC line(s) added to the WiP are assigned to this repair volume. Independent of repair volume(s) existing on the WiP the VHC lines added are always assigned to a new repair volume.
VHC Touch lines: Another option to perform a vehicle health check is to use a mobile device outside of Autoline, called VHC Touch (mobile VHC). Here the (potential) problem(s) with the vehicle found, are confirmed via VHC Touch and loaded to the concerning WiP. In case POS Department Parameters is setup to 1 - Assignment mandatory, using the VHC Touch function automatically adds a customer concern line (start of a repair volume) to the WiP after loading the VHC Touch line(s). Subsequently the VHC Touch line(s) added to the WiP are assigned to this repair volume. Independent of repair volume(s) existing on the WiP the VHC Touch lines added are always assigned to a new repair volume.
Creating new repair volume per VHC (Touch) menu: When the Create new repair volume per VHC menu General POS parameter is selected and multiple VHC touch jobs (menus) are loaded onto the WiP (via Point-of-Sale or by the daemon processing data received from VHC online) a separate customer concern (repair volume) is added per VHC (Touch) menu and the lines of the menu are assigned to it.
Fluid Dispenser lines: When the Fluid dispenser function is used within a dealership the user can process information about the fluid quantity used for the vehicle in Autoline by adding dispenser transactions to the WIP as part lines. In case POS Department Parameters is setup to 1 - Assignment mandatory, additional action could be required to handle the processing of repair volumes:
Adding additional line(s): When a WiP contains repair volume(s) including a fluid line the repair volume assignment of the fluid line on the WiP will determine the assignment of the additional fluid line(s). For example, a WiP contains several repair volumes and within the Maintenance repair volume (RepID = x) a fluid line exists (MQ2011038 - Oil) that has been setup as a fluid dispenser related line. During the process of adding fluid to the vehicle (and depending on system setup) it is possible the quantity of fluid is not exactly the same as the requested quantity on the WiP. The quantity loaded/used has to be confirmed, two scenarios exist:
Adding the difference between quantity on the wip (required) and quantity issued (from fluid dispenser): When the option is chosen to add the difference, a new line will be added to the WiP for the difference. As there already is a line for this part on the WiP the assignment settings, including repair volume assignment, of the existing line will be used to determine the values for the additional line. Meaning, the default values of the existing line (containing MQ2011088, Oil) will be taken over setting the values automatically upon adding the additional line for the difference.
Adding the issued quantity in addition (additional line) to the quantity already required on the WiP: When the option is chosen to add the issued quantity to the WiP on top of the quantity already available on the WiP. There is already a line for this part on the WiP the assignment settings, including repair volume assignment, of the existing line will be used to determine the values for the line added for the issued quantity of fluid used
Add new line (fluid line not on wip yet): When a single repair volume exists on the WiP without the fluid line about to be issued. Then processing the issued line will add the line to the WiP and assign it to the repair volume. When multiple repair volumes exist on the WiP, and the fluid line issued does not yet exist on the WiP, the line will be added to the first repair volume on the WiP in case of mandatory repair volume assignment. For advisable repair volume assignment the line is not assigned to a menu.
Emergency catch during saving of the WiP: In case POS Department Parameters is setup to 1 - Assignment mandatory, a check is performed when a WiP is saved. Background processes can add lines to the WiP and the systems tries to catch unassigned lines. If there are none or multiple customer concern lines (repair volumes) on the WiP, a new customer concern line is added to the WiP and the unassigned lines are assigned to this repair volume in an attempt to prevent problems for future WiP processing actions. Lines excluded from repair volume assignment:
Note: The [Repair volume id - Warranty code+suffix - Menu code] button () above the Point-of-Sale grid is updated with the initial values when actioning the WiP.
To create a new Eskulab request:
On the Mercedes-Benz WiP form, click the New Eskulab toolbar button or the EVA > New Eskulab menu bar command to create an Eskulab request for all damage codes assigned to the WiP lines
The New Eskulab form of the EVA interface is displayed.
In EVA it is possible to create Eskulab decisions for all exported damage codes.
Complete the damage codes
Click Submit to create the damage code(s).
If the Eskulabs are approved by the EVA system, click the Import decision toolbar button or the EVA > Import decision menu bar command to retrieve them.
To import an Eskulab decision:
On the Mercedes-Benz WiP form, click the Import decision toolbar button or the EVA > Import decision menu bar command.
The Import decision function will connect to EVA and search for Eskulab decisions for the chassis number for the vehicle on the WIP.
This request will return, among other information, all approved Eskulab decisions for the vehicle on the WiP.
In case approved Eskulab decisions for the damage codes on the WiP are found, an Eskulab details request is done for every Eskulab decision.
The results are saved in the MB.MS.evask table in Autoline.
This interface in Autoline sends a GALA-request via EVA, for the replaced parts on a warranty repair, to determine if the parts should be returned to the factory. The following functionality is available:
All parts with a valid warranty-payment code, is automatically set as a valid part for sending a request to GALA.
This indicator can manually be switched on or off, also for parts for which a GALA request was done previously.
The indicated parts are sent to EVA for a GALA request, which contains the part number, (stored) location and quantity.
The response from the GALA request is stored per repair order / part level back into Autoline and the parts that should be retained will be printed via the format stationary.
The Gala auto check on parts-statuses parameter contains all valid parts order statuses for which GALA requests should be made.
The Gala auto check on warranty-codes parameter contains all valid warranty codes for which GALA requests should be made.
The Gala auto check on printing parameter determines when a GALA request should be made automatically for parts when printing a requisition and/or a picking slip depending on the option selected.
The Gala default storage location is used when sending a GALA request, but can be changed.
The Gala warning check parameter determine when and if a user should be warned if no GALA request has been made for a part.
The GKL document format will be used to print a GALA document after printing a requisition or a picking slip.
Only users with a priority equal of greater than the User priority for second GALA request will be allowed to do a second or third request for a part.
Mercedes-Benz WiP screen Menu Change Not Allowed