Mercedes-Benz WiP

Depending on the parameter set up in WIP menu /warranty code group of the General POS parameters, the Default customer concern type and the Repair volume assignment fields of the POS department parameters and the Clear menu codes from itemized menus setting in the Menu pricing parameters, the Mercedes-Benz WiP is used for several functions:

Additionally you can negotiate prices (change menus into fixed price menus) and assign the menu discount (resulting from the menu change) to several cost centres.

What do you want to do?

The Mercedes-Benz WiP form is available for grouping WiP lines per text line, called Customer concern. The repair volume maintenance replaces the Amend Menu / Warranty Codes function.

Mercedes-Benz WiP Form

This form is displayed when you click Point of sale > [Company] > Point-of-Sale, select the Parts or Service option, if required, enter your Operator ID and Department, to display the Point-of-Sale form and make sure the required WiP (containing customer concerns) is selected and right-click on one of the three column headers in the grid:

  1. Line (WiP Line number): The Mercedes-Benz WiP form is displayed and the Wip lines grid is sorted on Repair volume id and the Repair volume details are available for change at the bottom of the form.
  2. Menu (Menu code): The Mercedes-Benz WiP form is displayed and the Wip lines grid is sorted on Menu code and the Menu/Warranty details are available for change at the bottom of the form.
  3. W (Warranty code): The Mercedes-Benz WiP form is displayed and the Wip lines grid is sorted on Warranty code and the Menu/Warranty details are available for change at the bottom of the form.

Menu Bar and Toolbar:

Menu bar Action
File > Cancel Abandons any changes you made after you last clicked Save.
File > Save Saves the current changes made.
File > Close Returns you to the previous form.

EVA > Gala1 (RAR) Starts Gala1 (RAR), this is available when the EVA Gala 1 (RAR) interface activated parameter is set.
EVA > New Eskulab Creates a new Eskulab, this is available when the Use EVA online warranty parameter is set.
EVA > Import decision Imports Eskulab decisions, this is available when the Use EVA online warranty parameter is activated.

View > Hide deleted lines Toggles the display of deleted lines, hiding the WIP lines with a status of deleted. The Show deletions toolbar button becomes available.
View > Show deletions Toggles the display of deleted lines, displaying the WIP lines with a status of deleted. The Hide deleted lines toolbar button becomes available.

Help > Help Displays this help topic in a web browser.
Help > About Displays version and copyright information.

Wip lines Grid:

Moving the pointer over the fields in the Wip lines grid will display additional information, for example, the RepId displays the customer concern classification or the Line displays the Xentry Portal id.

Tip: It is possible to select multiple lines in the Wip lines grid, hold the Ctrl-key and click each line that needs to be selected. To select a range, click the first line and then hold the Shift-key + click the last line, all the lines in between are selected. Selected lines are not cleared when sorting on a different column. Click the column header to sort, sorting is unavailable for the Quantity, Price, Disc% and Total columns.

RepID: Displays the repair volume id.

Line: Displays the WiP line number.

T: Displays the item type:

Product: Displays the RTS code / Part number or Customer concern type.

Description: Displays the description of the RTS code / Part number or Customer concern description.

Menu: Displays the menu code.

W: Displays the warranty or payment type and suffix.

Quantity: Displays the timed allowed / quantity.

Price: Displays the unit price of each product line.

Disc%: Displays the discount percentage currently applied to the line.

Total: Displays the extended value of the line after discount.

V: Displays the Nominal Ledger VAT code.

P: Displays the current status of the WiP line.

I: Displays the current invoice status.

Gala check: Displays the result of the Gala check.

Skill: Displays the workshop loading skill code applicable to the labour operation.

Techn.: Displays the technician number who works on this specific RTS line.

Show: Select or clear the selection to force the WiP line on the invoice. This will update the Show on invoice field of the parts or labour line.

Wip lines Grid Shortcut Menu (Menu Column):

This shortcut menu is available, after sorting on the column Menu. Click the column header Menu to display the grid lines grouped per menu code, then right-click the total menu price or the Negotiate Negotiate.gif picture button. When a fixed price is defined you can assign the discount amount (difference between the standard menu price versus the fixed price) to the cost centres, via the PieChart.gif picture button in the grid.

Wip lines Grid Shortcut Menu (Gala check Column):

Picture Buttons:

Tip: Right-clicking the RepID, Menu, W, Skill or Show field in the WiP lines grid activates the related picture button in the grid and populates the fields details at the bottom of the form without interfering with the current line selection.

Repair volume: Displays the Repair volume details available for change at the bottom of the form.

Menu/Warranty: Displays the Menu/Warranty details available for change at the bottom of the form.

Load skill/group: Displays the Load skill/group details available for change at the bottom of the form.

Show on invoice: Displays the Show on invoice details available for change at the bottom of the form.

Repair volume

In this section it is possible to assign a repair volume to selected order line(s). When Repair volume menu button is active the available menu buttons are Menu/Warranty, Load skill/group and Show on invoice.

Assign selected line(s) to repair volume id: Select the repair volume, available on the current WiP. Displays the customer concern lines (repair volume id) which are added to the current WiP. Assign the blank repair volume id, to clear the repair volume id on the WiP lines selected.

Repair volume Button:

Assign RepId: Click to assign the selected grid line(s) to the selected repair volume id. A message is displayed when it is not possible to assign repair volume id. The users response is required to assign all lines of a menu package when only part of the menu package lines are selected during assignment of the new/changed repair volume id.

Note: The systems prevents that the WiP lines of one menu code are linked to different repair volume id's by creating a new menu code during assignment of the repair volume id to these WiP lines.

Add Repair Volume: Opens the Extra Text form to create a repair volume and populates the customer concern line to the WiP lines grid.

Menu/Warranty

Here you can assign warranty / menu codes or damage keys to selected WiP lines. When the Menu/Warranty is clicked, this picture button is hidden and the Repair volume, Load skill/group and Show on invoice are available.

Assign selected line to menu: Select the menu code to assign to the selected grid line(s). Assign the blank menu code, to clear the menu code on the WiP lines selected.

Assign selected line to new menu: Enter the new menu code to assign to the selected grid line(s).

Warranty payment type: Select the warranty payment type to assign to the selected grid line(s). Assign the blank warranty payment type, to clear the warranty payment type on the WiP lines selected.

Warranty suffix: Select the warranty suffix to assign to the selected grid line(s).

Menu/Warranty Buttons:

Assign: Click to assign the selected menu code to the selected grid line(s). When working with repair volume, the user is informed by the system in case conflicts exist during assignment of the selected lines to the menu requested.

New: Click to assign the new menu code to the selected grid line(s).

Assign W-code: Click to apply the newly selected Warranty payment type and Warranty suffix to the selected grid line(s).

Assign Dmg key: Click to assign a damage code to a warranty code, select one of the grid lines assigned to the warranty code. The Assign Dmg key button availability might depend on different product parameters.

Load skill/group

In this section it is possible to assign a skill to the selected order line(s). When Load skill/group menu button is active the available menu buttons are Repair volume, Menu/Warranty and Show on invoice.

Load skill: Select the load skill/group to assign to the selected grid line(s). Assign the blank load skill/group, to clear the load skill/group on the WiP lines selected.

Load skill/group Button:

Assign Skill button: Click to assign the load skill/group to the selected grid line(s).

Show on invoice

In this section it is possible to determine if the selected line(s) should be displayed on the invoice. When Show on invoice menu button is active the available menu buttons are Repair volume, Menu/Warranty and Load skill/group.

Show wip line on invoice: Select to display WIP lines on the invoice or clear the selection to use the standard Autoline function for printing invoices.

Show on invoice Button:

Assign invoice: Click to assign Show wip line on invoice indicator to the selected grid line(s).

Create a Customer concern in Point-of-Sale

Here you can link a group of WiP lines together via a unique id (Repair volume id), identified by a descriptive text line (Customer concern) for differentiation/classification. With the repair volume grouping it is possible to arrange a WiP without interference to payment/warranty or menu functions.

To create a Customer concern in Point-of-Sale:

  1. On the master menu, select Point of sale and the appropriate Company (if more than one is available) > Point-of-Sale, select the Parts or Service option, if required, enter your Operator ID and Department.

    The Point-of-Sale form is displayed.

  2. Click the New product ellipsis button for Customer concern.

    Note: The traditional way, of adding a customer concern by clicking the New product ellipsis button for Labour (Company 00) and selecting the applicable RTS code, is still available.

    The Extra Text form is displayed.

  3. Do one of the following (a for adding a single customer concern or b for adding multiple customer concerns):

    1. Complete the fields as required and click Done.

      Returns you to the of the Point-of-Sale form and populates the customer concern text line to the grid.

    2. Complete the fields as required and click Next.

      The customer concern text line is populated to the grid of the Point-of-Sale form and the Extra Text form is displayed to enter the next customer concern. Continue with step 3.

    Note: The customer concern text lines created are available for use in the Mercedes-Benz WiP form and Assign codes form for (automatic) assignment of the customer concern to other lines on this WiP.

Functions in which the user is offered assistance by assigning the repair volume (Customer concern)

The functions below offer assistance to the user during repair volume assignments when the Repair volume assignment POS Department Parameters is setup to 1 - Assignment mandatory, or to automatically assign WiP lines added to a repair volume:

Note: The [Repair volume id - Warranty code+suffix - Menu code] button () above the Point-of-Sale grid is updated with the initial values when actioning the WiP.

Create a New Eskulab request

To create a new Eskulab request:

  1. On the Mercedes-Benz WiP form, click the New Eskulab toolbar button or the EVA > New Eskulab menu bar command to create an Eskulab request for all damage codes assigned to the WiP lines

  2. The New Eskulab form of the EVA interface is displayed.

    In EVA it is possible to create Eskulab decisions for all exported damage codes.

  3. Complete the damage codes

  4. Click Submit to create the damage code(s).

  5. If the Eskulabs are approved by the EVA system, click the Import decision toolbar button or the EVA > Import decision menu bar command to retrieve them.

Import an Eskulab decision

To import an Eskulab decision:

  1. On the Mercedes-Benz WiP form, click the Import decision toolbar button or the EVA > Import decision menu bar command.

  2. The Import decision function will connect to EVA and search for Eskulab decisions for the chassis number for the vehicle on the WIP.

  3. This request will return, among other information, all approved Eskulab decisions for the vehicle on the WiP.

  4. In case approved Eskulab decisions for the damage codes on the WiP are found, an Eskulab details request is done for every Eskulab decision.

  5. The results are saved in the MB.MS.evask table in Autoline.

Gala1 (RAR) interface:

This interface in Autoline sends a GALA-request via EVA, for the replaced parts on a warranty repair, to determine if the parts should be returned to the factory. The following functionality is available:

Related Topics:

Mercedes-Benz WiP screen Menu Change Not Allowed

Mercedes-Benz WiP screen Menu Change Confirmation

Xentry Portal pro