CCM Module Structure

See also: Customer Contact Management Menu, which consists of the top-level (left-most) items of the structure shown below.

The Customer Contact Management module is structured as follows:

Home page

Call list management

Create call lists

Administrator

Report generator

Scripts

Dictionaries

Tables

Editor

Reports & enquiries

Report generator

Ad-hoc enquiries

Miscellaneous options

Users

Groups

Group types

Group membership

System maintenance

Prevent/allow access

Reset in-use flags

Record maintenance

Default record maintenance

Consolidate files

File usage statistics

Verify files

System parameters

System controls

Create files

Kerridge utilities

Parameter defaults

Control defaults